Conversations across languages
Multilingual visitor experiences and translation tools to help your team communicate.
CUSTOMER SERVICE, CONNECTED
Customer service,
in sync.
One place for your conversations, your team and the context that matters. Deliver thoughtful support from the first hello to the next follow-up.
ONE PLATFORM. A CLEARER VIEW.
Every conversation.
Everything in place.
Keep the work connected, so your team can focus on the people behind each message.
A shared view. A clear next step.
Bring incoming conversations into one inbox. Assign a teammate, follow the conversation and keep everyone working with the same context.
- Shared inbox and assignments
- Conversation history and ownership
Explore the details
01
Conversation list
Keep incoming conversations and their status in view.
02
Reply composer
Keep the conversation in view while you write your next reply.
03
Customer context
Find visitor details and tags alongside the conversation.
Good answers, ready when you are.
Organize useful replies by topic. Give your team a consistent starting point, with room to make every answer personal.
- Organized reply groups
- Reusable team responses
Explore the details
01
Organized answers
Group saved replies by topic so your team can find them again.
02
Search your library
Find a saved reply by its title or content.
03
Keep replies current
Edit a saved reply as your information changes.
Know who’s on the other side.
Keep contact details, notes and tags together. Pick up a conversation with the information your team has already gathered.
- Contact details and notes
- Customer tags and follow-up context
Explore the details
01
Contact details
Keep customer names and contact information together.
02
Customer tags
Use tags to organize customer records.
03
Shared notes
Record useful context for your next conversation.
Knowledge, within reach
Keep useful information and common answers close to the people who need them.
A clearer view of your service
Use conversation and service reports to understand how your team is doing.
BUILT FOR THE PEOPLE BEHIND THE SERVICE
Work together.
Respond as one.
Connect your customer-facing team with the conversations and knowledge they need to keep service moving.
Meet customers where they are
Start with a chat link or website widget. No application download is needed to begin a conversation.
Keep your team aligned
Assign conversations and share context, so the next teammate can pick up where you left off.
Make follow-up feel effortless
Return to the customer’s details and conversation history when it is time to continue.
A SIMPLE WAY TO GET STARTED
From your website
to your team.
Set up the entry point. Bring your people together. Start the conversation.
Talk to usCreate your chat entry point
Share a chat link or add a chat widget to your website. Customize the welcome and appearance in your channel settings.
A direct path to your team
Customers open your chat link or website widget, then start the conversation in their browser.
Organize your team
Set up channels and teammates. Assign conversations and keep incoming enquiries visible in the shared inbox.
The right context, shared
Assign a conversation to a teammate and keep the conversation history together.
Respond with context
Use customer details, quick replies and your knowledge base to support each conversation.
A more informed next reply
Bring customer details and saved answers into the next conversation.
TRUST, WITH CLARITY
Know where
you stand.
Clear policies are part of a considered service. Understand how information is handled, the terms that apply and how to reach us.
GOOD TO KNOW
A few questions,
answered.
What is 600chat?
600chat is a customer service platform that brings live chat, team collaboration, customer information and support tools into a shared workspace.
Do customers need to install an app?
No. Customers can open a shared chat link in their browser, or start a conversation through a chat widget on your website.
Can multiple teammates manage conversations?
Yes. Teams can manage conversations together, assign them to teammates and use shared customer context to keep replies consistent.
Does 600chat support multiple languages?
600chat includes multilingual visitor interfaces and translation tools. The languages and translation services available depend on your workspace configuration.
Can the chat experience match my brand?
Channel settings let you customize the chat appearance, welcome content and entry points to suit your customer experience.
LET’S CONNECT